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8. Working conditions at Goodwill Industries should be of the best. The organizations are Christian, social service agencies. Ordinarily they should arrange for clients to have privileges such as pay for holidays, a reasonable amount of pay for sick leaves, vacations with pay for those clients who, because of their limited abilities, must remain longer with the agency. Goodwill Industries should, likewise, make certain that all clients understand the purposes and methods of operation, of the organization, in order to prevent misunderstandings on the part of the clients. The difference between Goodwill Industries and commercial organizations should be pointed out, and the service available to the client and what is expected of the client should be made very clear.

9. The fact that Goodwill Industries are charitable and philanthropic organizations does not excuse them from observing the best practices in the field of industrial relations. Goodwill Industries have the responsibility of keeping their buildings and equipment in clean, safe, and orderly condition, and providing such facilities for clients as are necessary to their welfare, and will contribute toward their rehabilitation.

10. Because of the nature of its work and service, it is quite impossible for a Goodwill Industries to sign a contract with a labor organization relative to wages, hours, seniority, working conditions, and other relationships between it and its clients. The service of employment, training, and rehabilitation, for each client is and must be on an individual case work basis. The belief that the Goodwill Industries is a non-profit, social service agency rather than a commercial employer and that the individual rather than a material product or a financial profit is the primary concern gives organized labor and Goodwill Industries much in common, and organized labor should be interested in helping Goodwill Industries to render the best service to the largest number of persons in accordance with the resources of the agency.

11. In review, it must be recognized by industrial, social service, labor, and other organizations, and by all persons interested in Goodwill Industries and their clients that the Goodwill Industries can do only that for its clients which the resources available will permit. Goodwill leaders must in turn recognize their responsibility to use the resources available to the best advantage, in order that primacy may truly be given to the human and spiritual values, rather than to the material values in the operation of the Goodwill Industries.